Frequently asked questions

Account & access

How do I reset my password?

Go to the login page and click "Forgot password". Enter your email address and you'll receive a reset link within a few minutes.

Can I have multiple agencies under one account?

Currently, each account is linked to one agency. Contact support if you need multi-agency access.

How do I change my email address?

Go to Profile → Settings and update your email. You'll need to verify the new address.

Models

What happens if a model's invite expires?

Invite links expire after 7 days. Go to Agency → Models → Pending invites and click "Resend" to send a new link.

Can a model be in multiple agencies?

Currently, a model can only be in one agency at a time. They can also maintain a solo account alongside their agency account.

Platforms & earnings

Why aren't my earnings syncing?

Check that your API credentials are correct and haven't expired. Session-based credentials (OnlyFans, Fansly) expire when you log out. Re-extract them from your browser.

How often does earnings data sync?

Sync is manual — click the "Sync" button on any platform connection to pull the latest data. Automated scheduled sync is on the roadmap.

Billing

Can I cancel my subscription?

Yes. Go to Agency → Settings → Billing and click "Cancel subscription". Your access continues until the end of the current billing period.

Is there a free trial?

Yes — all plans include a 7-day free trial. No charge until the trial ends.

Technical

What browsers are supported?

ModelsVault works best in Chrome, Firefox, Safari, and Edge (latest versions). Some features (like session token extraction) require Chrome DevTools.

Is there a mobile app?

ModelsVault is a Progressive Web App (PWA). You can install it on your home screen from any mobile browser for an app-like experience.