KYC verification guide
How to complete identity verification, what documents are accepted, and what to do if your application is rejected.
KYC (Know Your Customer) verification is a legal requirement for financial platforms. ModelsVault uses Stripe Identity to verify agency owners.
What documents are accepted
| Document type | Accepted | Notes |
|---|---|---|
| Passport | ✅ Yes | Any country |
| Driving licence | ✅ Yes | UK, EU, US, AU |
| National ID card | ✅ Yes | EU countries |
| Utility bill | ✅ Yes (proof of address) | Dated within 3 months |
| Bank statement | ✅ Yes (proof of address) | Dated within 3 months |
| Council tax bill | ✅ Yes (proof of address) | Current year |
The verification process
Start verification
Go to Agency → Settings → Verification and click "Start verification".
Complete the Stripe Identity flow
A secure modal opens. Follow the on-screen instructions to upload your documents. The modal may be blocked by pop-up blockers — allow pop-ups for modelsvault.com.
Wait for review
Stripe reviews your documents automatically. Most applications are approved within 24 hours.
Receive confirmation
You'll receive an email when your verification is approved or if further information is needed.
Verification statuses
| Status | Meaning | Action required |
|---|---|---|
| Pending | Documents submitted, under review | None — wait for email |
| Approved | Verified, full access granted | None |
| Rejected | Documents not accepted | Re-submit with correct documents |
| Not started | Verification not yet initiated | Start verification in Settings |
Warning: If your verification is rejected, check the email for the specific reason. Common reasons: blurry document photo, expired ID, or address document older than 3 months.
What you can do while pending
- Add models and send invites
- Connect platforms and configure earnings rates
- Set up the Social Hub
- Use all dashboard features
Payouts are held until verification is complete. All other features are fully available while pending.